Delivery & Shipping Policy
Delivery & Shipping Policy
At SWHASH Prints, every piece of art is printed specifically for you once your order is placed. We strictly deliver to addresses within the United Kingdom.
Production & Delivery Times Because our products are made-to-order, total delivery time consists of **Fulfillment Time** plus **Shipping Time**:
1. Fulfillment (Production): 2–5 business days
Your print is formatted, professionally printed on premium archival paper, quality-checked, and packaged.
2. Standard UK Shipping: 2–4 business days via Royal Mail or trusted domestic couriers.
Total Estimated Delivery Time: 4–9 business days, from the day you place your order.
Delivery Rates Shipping charges are calculated at checkout based on the total weight and dimensions of your prints.
Shipping Method | Estimated Delivery | Cost:
Standard UK Mainland Delivery 4–9 business days total, Calculated at checkout.
Note: Deliveries to the Scottish Highlands, Islands, and Northern Ireland may occasionally take 1–2 additional days depending on courier routes.
Transparent Fulfillment & Packaging To maintain exceptional quality and fast UK delivery times, our art is printed and dispatched directly from our specialized print production hub.
Unframed Prints & Posters: Carefully rolled and shipped in durable triangular or cylindrical protective cardboard tubes. Small Prints: Packaged flat in heavy-duty reinforced envelopes.
Returns
Returns, Refunds & Consumer Rights In accordance with the **UK Consumer Rights Act 2015** and **The Consumer Contracts Regulations**:
A. Made-to-Order Exemption Because our products are individually printed to order (bespoke manufacturing), standard 14-day "change of mind" statutory cancellation rights do not apply. We do not offer refunds or exchanges for change of mind, incorrect size selection by the buyer, or buyer's remorse once printed.
B. Damaged, Defective, or Misprinted Items Your satisfaction and quality guarantees are fully protected under UK law. If your item arrives damaged in transit, with a printing defect, or if you receive the wrong product:
1. Contact us within **30 days of delivery** at **sales@swhash.com**.
2. Provide your order number and clear photographic proof of the defect or damaged packaging.
3. Upon verification, we will issue a **free replacement print dispatched at no extra charge**, or offer a full refund to your original payment method.
You will not be asked to return damaged paper/tubes unless specifically requested for courier claim investigations.