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Refund Policy

Last Updated: 03/11/2026

At SWHASH Prints, every art print and product is individually printed to order. Because our items are custom-manufactured specifically for you upon purchase, our returns policy is structured as follows.

1. The Made-to-Order Nature of Our Art

Unlike mass-produced retail goods sitting on a warehouse shelf, every piece in our collection is printed on-demand through our trusted production partners. Because of this bespoke manufacturing process:

  • We do not offer returns, exchanges, or refunds for change of mind, incorrect size selection, or buyer's remorse once an order has gone into production.

  • Please double-check your chosen print sizes, styles, and order details carefully before completing your purchase.

2. Order Cancellations

  • You may cancel your order for a full refund only if production has not yet commenced (typically within 1 to 2 hours of placing your order).

  • Once your print has entered the printing and fulfillment queue, orders cannot be canceled or modified.

3. Damaged, Defective, or Misprinted Items

Your satisfaction and quality guarantees are fully protected under the UK Consumer Rights Act 2015.

If your order arrives damaged in transit, contains a printing defect, or if you received the incorrect item:

  1. Contact Us Within 30 Days: Email us at sales@swhash.com within 30 days of receiving your order.

  2. Provide Proof: Include your order number and clear photographs showing the damage or defect (photographing both the art print and any damaged postal packaging helps us resolve courier issues quickly).

  3. Free Replacement: Upon verifying the issue, we will arrange a free replacement print dispatched at no extra cost, or issue a full refund to your original payment method.

Note: You will not be asked to physically return damaged paper prints or shipping tubes unless specifically requested for courier investigation claims.

4. Lost or Delayed Packages

If your tracking link shows that your package has not arrived within expected timeframes, or appears lost in transit by the courier:

  • Contact us at sales@swhash.com after checking your tracking link, and we will investigate and resolve the issue with our fulfillment partner immediately.

5. Questions?

If you have any questions about your order or our return guidelines, please reach out to our team at sales@swhash.com

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